Frequently Asked Questions
WHAT IS ZELLE?
Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the
U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can
send money to people you know and trust, regardless of where they bank.2 Zelle is now available
in your Investors Bank Mobile App and Online Banking.
WHO CAN I SEND MONEY TO WITH ZELLE?
Your friends are not Investors Bank customers? You can still send money to friends, family and others
you trust2. Since money is sent directly from your bank account to another person's bank account
within minutes1, it's important to only send money to people you trust, and always ensure
you've used the correct email address or U.S. mobile number.
HOW DO I USE ZELLE?
You can send, request, or receive money with Zelle. To get started, log into your
Investors Bank online banking or mobile banking app and select "Send Money
with Zelle®” Enter your email address or U.S. mobile phone number, receive a one-time
verification code, enter it, accept terms and conditions, and you're ready to start sending and receiving with Zelle.
To send money using Zelle, simply select someone from your mobile device's contacts (or
add a trusted recipient's email address or U.S. mobile phone number), add the amount
you'd like to send and an optional note, review, then hit "Send." In most cases, the money is
available to your recipient in minutes1.
To request money using Zelle, choose "Request," select the individual(s) from whom you'd
like to request money, enter the amount you'd like to request, include an optional note,
review and hit "Request"3.
To receive money, just share your enrolled email address or U.S. mobile phone number with
a friend and ask them to send you money with Zelle.