Trusteer Rapport

Please Note:
Microsoft has recently released an update that results in an alert message on some Microsoft Windows machines when attempting to install IBM Trusteer Rapport. The Operating System versions affected by this issue are MS Windows 10, MS Windows 8.1, MS Windows 8, and MS Windows 7.

The content of the alert reports that the Rapport install file may be invalid or corrupt. As a temporary workaround, users can click on 'View Downloads' in their browser (or press Ctrl + J), right-click RapportSetup.exe and select 'Run anyway' to proceed.

Users who also have Microsoft SmartScreen enabled may be prompted with an additional alert when trying to run the file which displays: 'Windows SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk'. The workaround for this alert is to mark the "I understand the risk and want to run this app" checkbox and click "Run anyway."


Added Security for Your Computer

Investors Bank takes the security of our customers' data very seriously.  In addition to all of the existing measures we take behind the scenes, we now offer free protection software for your computer- Rapport, powered by Trusteer.

What is Trusteer Rapport?

Trusteer Rapport, free software provided by Investors Bank, delivers extra security while you're on our site.

Trusteer Rapport:

  • Protects your computer against attacks such as phishing, pharming, screen capturing, and more
  • Takes only seconds to install, requires no restart or manual updates, and does not interfere with any other applications
  • Offers additional security at any other participating site

How Does Trusteer Rapport Work?

Trusteer Rapport works alongside your existing firewall and anti-virus software to alert you of possible fraudulent activities.  The software is downloaded to your computer and is used in conjunction with your internet browser.  Once installed, a green Trusteer Rapport icon will be displayed near (or in) the browser’s address bar when you are viewing a website that is protected by Trusteer Rapport.  If the site is unprotected, a grey icon will display instead.

How Do I Download Trusteer Rapport?

You will be prompted to download* Trusteer Rapport after you log in to Online Banking.  During the implementation phase of this software, the download prompt will appear daily until the software has been installed. Or, you can download it here:

Consumer/Small Business

More Information about Trusteer Rapport


*To download, you will be leaving our site and accessing content provided by Trusteer, which Investors Bank does not own or operate.  Trusteer is solely responsible for the site's content, offerings, and level of security, so please refer to the site's posted privacy policy and terms of use.  All problems, questions or concerns regarding Trusteer Rapport should be directed to


Online Banking

Personal/Small Business

Commercial Banking

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    Investors Bank
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    Short Hills, NJ 07078
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