Branch Hours and Locations

Safe Deposit Boxes

Checking Accounts

Savings Accounts

Certificate of Deposits

IRAs

Overdraft Protection

Visa Check Cards, Debit Cards
and ATM Transactions

Automatic Transfers

Interest Rates

InvestorsSM Online Banking

and Bill Pay

ACH Payments

Wire Payments

Foreign Currency Exchange

Savings Secured Loan

FDIC Insurance and Regulator Information

Change of Address


Branch Hours and Locations

Q: Where can I find an Investors branch and what are the hours?

A: Branches, business hours, phone, address and directions can be easily found by using our branch locator.

Download a PDF of our Hours and Locations HERE.

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Q: On what holidays is Investors closed?

Investors observes the following 2014 holiday closings.

New Years Day Wednesday, January 1
Martin Luther King, Jr.'s Birthday Monday, January 20
President's Day Monday, February 17
Memorial Day Monday, May 26
Independence Day Friday, July 4
Labor Day Monday, September 1
Columbus Day Monday, October 13
Veterans Day Tuesday, November 11
Thanksgiving Day Thursday, November 27
Christmas Day Thursday, December 25

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Safe Deposit Boxes

Q: Does Investors have safe deposit boxes?

A: Some of our branches are equipped with safe deposit boxes.
Visit our branch locator or call your local branch for more information.

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Q: How can I get a balance on my account?

A: Through Investors' 24 Hour Telephone Banking Service or Online Banking, you can obtain current balance information as well as transaction history. You can even authorize transfer of funds between accounts. Contact your local branch to for details on how to set up your account for Telephone Banking or Online Banking.

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Checking Accounts

Q: Do you offer checking accounts that pay interest?

A: We offer a variety of checking accounts that pay interest at competitive rates.

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Q: What age do I need to be to open a solo checking account?

A: You must be at least 18 years old to open a sole checking account with Investors.

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Q: Are there minimum balance requirements or fees?

A: Some accounts require a minimum daily balance to avoid a monthly service charge.

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Q: Can I have an ATM or Debit Card with my checking account?

A: Yes, you can apply to receive an Investors' Visa Check Card, which can be used at ATMs to obtain cash and at point of sale terminals to make purchases.

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Q: Can I get special rewards with my Checking Account?

A: With our Preferred Checking Account, you can qualify for Relationship Banking and get special benefits and reduced fee services, along with a Preferred Banking Visa Check Card with Visa Extras and Rewards.

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Q: How long are my deposited checks held?

A: Check deposits are generally available for withdrawal within 2 business days. Special rules apply in the case of checks deposited to new accounts or over certain dollar limits. Contact your local Investors branch for more details.

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Q: Can I have access to my deposited funds any sooner?

A: Yes - by using direct deposit to transfer recurring funds (such as payroll, Social Security, or pension benefits) to your Investors Bank account.

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Q: How do I set up my checking account to receive direct deposit?

A: You can easily set up direct deposit of your payroll by completing a direct deposit authorization form with your employer. You will need your Investors' checking account number, as well our routing number: 221272031.

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Q: Where can I find the ABA/Routing/Transit number on my checks?

A: This number is located on the bottom left side of the check, next to your account number.

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Q: Is there a fee for direct deposit?

A: No, there is no fee to set-up or use direct deposit.

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Q: How do I order/re-order checks for my Investors' checking account?

A: To reorder checks you can either call or visit one of our branches. You may also order them online.

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Q: How do I get copies of my paid checks?

A: When you open your account with Investors, you may request copies of your check images with your monthly account statement. You may also access your paid checks through your Investors OnlineSM Banking Service. It's easy! Just log in to Investors OnlineSM Banking. Then:

  1. Click "Account Access"
  2. Click on "Checking"
  3. In the "Check " column, click on the check number link (in blue)
  4. Your check image will appear in a separate browser window
  5. You can then print it, copy it or simply view it from your Investors OnlineSM Banking Service as needed. The front and back of each check is presented separately, so bear this in mind when copying, e-mailing or printing. To print, copy/save or e-mail the check, "mouse over" the check image in the upper left corner until you see the save, print, e-mail and image icons. You can also use your browser menu commands but since different browsers can work differently, it may be easier to "mouse over" instead.

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Q: How long are my check images available online?

A: Check images are stored for one year.

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Q: How do I request copies of banking documents such as monthly statements or checks that have been cleared?

A: You can request statements or check images from your Investors' branch or within Investors OnlineSM Banking Secure Forms. Business OnlineSM Banking customers may request documents via secure e-mail within Investors' Business OnlineSM Banking. Use the contact us button on your online banking page.

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Q: How do I request copies of banking documents such as monthly statements or deposited checks?

A: You can request statements or deposited items from your Investors' branch. Investors OnlineSM Banking customers may receive copies of deposited items via secure e-mail simply by clicking on the Contact button within Investors OnlineSM Banking.

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Q: How can I place a stop payment on a check?

A: You can place a stop payment on your check by contacting your local Investors' branch. If you provide the stop payment order over the phone, the stop payment will be valid for 14 days. You can extend this time up to 6 months by putting your stop payment order request in writing. There is a fee for a stop payment.

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Q: What is required when performing a stop payment on a personal check?

A: Investors requires the:

  • Check number
  • Date of the check
  • Dollar amount
  • Payable to information

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Savings Accounts

Q: Do you offer Savings Accounts?

A: Investors offers a variety of savings and money market accounts.

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Q: Can I have an ATM Card with my Savings Account?

A: Yes.

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Q: Do you offer Holiday Club Accounts?

A: Yes. You can set up a regular payment schedule or simply make deposits to the account when you are ready. Holiday Club Account balances are paid out during October - just in time for Holiday Shopping!

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Certificate of Deposits

Q: Do you offer Certificate of Deposit accounts?

A: We offer a variety of terms at competitive fixed interest rates. Minimum balance to open is as little as $500

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Q: Is there a penalty if I withdraw from my Certificate of Deposit before maturity?

A: Yes; the penalty will vary depending upon the term of the account. Please contact your Investors' branch for assistance.

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Q: Can I withdraw interest from my Certificate of Deposit account?

A: Interest credited to the account is available for withdrawal at any time prior to maturity.

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Q: Can I have my interest transferred to another Investors' account?

A: Yes, you can arrange to have your interest automatically transferred from your Certificate of Deposit account to your Investors' Checking or Savings account. Your local Investors' branch can assist you with this.

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Individual Retirement Accounts (IRAs)

Q: What is an IRA?

A: An IRA stands for Individual Retirement Account. There are four (4) different types of IRA accounts that Investors' offers:
Traditional IRA, Roth IRA, SEP and a Coverdell Education Savings Account.

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Q: What is a Traditional IRA?

A: A Traditional IRA could be the perfect choice if you're not covered by a retirement plan at work. You may be able to deduct your contributions from your taxes, and your earnings will grow tax-deferred.

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Q: What is a Roth IRA?

A: A Roth IRA is an individual retirement account that offers more flexibility than a traditional IRA allowing contributions to be withdrawn tax and penalty-free at any time. Your contributions are not tax deductible, but earnings grow tax-free when certain conditions are met.

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Q: What is a Coverdell Education Savings Account?

A: Coverdell Education accounts were created as an incentive that allows you save for your child or grandchild's educational expenses. Withdrawals for certain qualified education expenses are tax and penalty-free, and funds can be transferred from one child's account to an account for another child in the family.

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Q: What is a SEP IRA?

A: A simplified employee pension IRA which allows an employer to make deductible contributions to a traditional IRA on your behalf.

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Q: Is there a limit on how much I can deposit in my IRA?

A: Yes, for 2012 the limit is $5,000 for both traditional and Roth IRAs and $6,000 if you are over 50 years of age. The limit for Coverdell IRA is $2,000.

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Overdraft Protection

Q: Do my accounts have any Overdraft Protection?

A: We offer three (3) types of Overdraft Protection services. First, we offer "Sweep Protection" which links your savings account to your checking account so money can be automatically transferred to cover withdrawals from your checking account. Second, we offer an Overdraft Line Of Credit, subject to credit approval. Our third form of protection is Investors Overdraft Privilege Service, available on checking accounts in good standing.

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Visa Check Cards, Debit Cards and ATM Transactions

Q: What is the difference between an ATM card credit and debit transaction?

A: When you sign a charge slip instead of using you PIN, the transaction is treated like a credit card purchase- and run through the credit card network. The advantage of this type of transaction is protection. When a transaction is processed as "credit," you benefit for the zero liabilities policy of Visa and MasterCard. Generally, you will not be held responsible for unauthorized transactions as long as you report them within a specified time period.

A debit or PIN-based transaction allows you to withdraw cash when you make a purchase. Rather then make an extra stop at an ATM, simply use the "debit" option when you make a purchase at a participating retailer. In addition to convenience, there are no fees associated with this type of transactions. This is not the case if you use an out of network ATM.

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Q: Where can I find an Investors' ATM?

A: You can locate an ATM as well as any Investors Bank branch through our Branch Locator.

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Q: Can I make a deposit to my Investors checking or savings account through an Investors' ATM?

A: Yes; however, some remote ATM terminals do not accept deposit transactions. Please refer to our branch locator for a complete list.

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Q: What is the maximum daily withdrawal limit when using my Visa Check Card at an ATM?

A: $610

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Q: What is the maximum daily point of sale (POS) limit when using my Visa Check Card?

A: $2,000

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Q: If I have $5,000 in my checking account and want to make an online purchase for $2,500 using my Visa Check Card, will the purchase go through?

A: No, the purchase will not be authorized beyond your daily limit. However you may inquire about a temporary limit increase. Qualifications may apply. Contact your Investors' branch for assistance.

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Q: If I lose my Visa Check Card, is there a replacement fee?

A: Yes, it is currently $5 to replace a lost or stolen Visa Check Card.

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Q: What fees are associated with using my Investors' Visa Check Card?

A: We offer free access to Investors' ATM Network, and do not charge any fees when you use a non-Investors' ATM.

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Q: What languages are supported on an Investors ATM?

A: English and Spanish are supported at all Investors' ATM machines. Some of our ATMs can service customers in Portuguese as well.

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Q: Can I use my Investors' Visa Check Card internationally?

A: Yes, you can use your Visa Check Card wherever Visa is accepted. You can also use your Visa Check Card and ATM card at an ATM internationally as long as the ATM you are using is compatible with one of our participating networks (these are shown on the back of your card).

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Q: What can I do with my Investors' Visa Check Card at an ATM?

A: Bank 24/7: Use your card at any Investors' ATM to get balances, make withdrawals, and transfer funds between eligible accounts, free of charge.

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Q: How do I report a lost or stolen Visa Check Card?

A: During business hours you may contact the corporate office or any of our branches to report a lost or stolen card; after hours contact us at (866) 472-6524.

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Q: How can I change or reset my PIN (Personal Identification Number)?

A: Changes to your PIN can be made in person at any one of our branch offices or made directly through an Investors' ATM.

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Automatic Transfers

Q: What is an Automatic Transfer?

A: An automatic transfer is a scheduled transfer that you request in which funds will be moved automatically from one of you Investors Bank accounts to another at a requested frequency.

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Q: Can I have automatic transfers set up to make loan payments?

A: Yes you can. You can set up automatic transfers for any Investors' account you own. Just call or visit a branch today and one of our customer service representatives will be more than happy to set one up for you!

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Interest Rates

Q: What current interest rates are offered on savings accounts?

A: Please visit our savings account rage page for details.

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Q: What interest rates are offered on a Certificate of Deposit?

A: Please visit our certificate of deposit rate page or details.

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Q: What are Investors' mortgage interest rates?

A: Our mortgage rates vary by term and type of loan. They also change frequently, so please check current rates.

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Investors OnlineSM Banking

Q: How do I sign up for Investors OnlineSM Banking?

A: Simply go to our Web site homepage. In the upper right -hand corner you may register by clicking on the word register. Once you have registered and the application auto enrolls enter the User ID and password and you're ready to go! If the registration needs further review, an e-mail will be sent upon approval and then you will be able to log in to view your accounts online.

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Q: Why is there a screen in Investors OnlineSM Banking asking me to answer a challenge question?

A: This is the challenge question and answer that you set up when we launched Enhanced Login Security. You will be asked this question in Online Banking if you are logging in from a different computer than the one you were using when you enrolled.

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Q: How secure is Investors OnlineSM Banking?

A: The privacy of communications between you (your browser) and our servers is ensured via encryption. Encryption scrambles messages exchanged between your browser and our online banking server. For a more detailed explanation, click here.

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Q: What is Enhanced Login Security?

A: This is a feature we are offering to help improve the security of your Investors OnlineSM Banking account. Enrolling in Enhanced Login Security will help prevent unauthorized access to your account.

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Q: Can I get automatic alerts on my account activity?

A: Yes, you can. Once logged in to your Investors OnlineSM Banking home page click the "Notifications" tab underneath the main tab bar. On the Notifications page you will see options to receive e-mail notifications about your account balance, check cleared and maturity date.

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Q: How can I change or reset my Online Banking User ID or Password?

A: Once logged in to your Investors Online SM Banking account you can change your user ID and password under the "User Options" tab. If you have forgotten your password, you may click on "Forgot Password" to reset your password.

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Q: I clicked on a check number link but I received a message saying "Image Not Available". What does that mean?

A: There are three causes of an "Image Not Available" message:

  1. Check images will be viewable for approximately five minutes and will then time out. So, if you receive an "Image Not Available" message while you're viewing your checks, it may be because the image timed out. Just close the window and re-click the check image link to view it again.
  2. You may also see the "Image Not Available" message due to a lag time in the image transfer process. Should this occur, simply check back the next business day to view the check image.
  3. ACH transactions will not have a check image, but will have a check number link next to the transaction on your Online Banking account.

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Online Bill Pay

Q: What is Investors Online SM Bill Pay and who can I use it with?

A: Online Bill Pay allows you to make payments on bills automatically and directly from your Investors OnlineSM Banking account to almost anyone. The following entities may not be paid through Investors Bill Pay Service: (1) federal, states and local governmental agencies, and (2) merchants outside the United States.

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Q: What is the cost to use Investors OnlineSM Bill Pay service?

A: Bill Pay is free at Investors.

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Q: How do I register for Bill Pay?

A: You may register by logging into your Investors OnlineSM Banking Service and clicking on the Bill Payment icon. First, you will be requested to read and accept Investors authorization disclosure. Failure to accept the disclosure terms prevents the registration process from proceeding. After the disclosure is agreed to, you complete an online registration form. After submission, the registration form is electronically forwarded to Investors. The payment plan will be assigned by Investors and will be free to our customers. The application will auto enroll for immediate access.

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Q: When can I start using Bill Pay?

A: Bill Pay service is available immediately upon registration.

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Q: What frequency of recurring payments is allowed?

A: The frequency of recurring payments can be Once a year, once every 6 months, once every 3 months, once every 2 months, once a month, twice a month, once every 2 weeks, once a week and once every 4 weeks.

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Q: How do I find my recurring payments?

A: The Automatic Payments section of the Payee Detail screen displays the current payment option for the payee and allows for edits/changes to the payment option currently set up.

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Q: How do I check the status of a payment?

A: Investors OnlineSM Banking Bill Pay tells you the status of your payment on the View Payment History section of the Payee Detail screen within the Status column.

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Q: What does payment status mean?

A: Payment Status indicates:

  • A payment that is pending,
  • A payment that has been sent.
  • A payment that has been cleared.
  • A payment that has been cancelled.

Examples of payment status:

  • A single payment that is scheduled to be paid is shown as Pending-Single,
  • A recurring payment that has not been paid is shown as Pending-Recurring,
  • A payment that has been paid is shown as Payment Sent.

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Q: How do I edit a pending payment?

A: To edit pending payments:

  1. From the Pending Payments section on the Make Payments page, click Details for the appropriate payment.
    Result: A Payment Details window appears.
  2. Click Edit payment.
    Result: The Edit Payment window appears.
  3. Specify your changes to this payment and click Save.
    Result: The Edit Payment window closes and your changes are saved.

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Q: How do I view my history payments?

A: The view history/reports link on the make payments page will direct you to view your history. Reports can contain the last two years of Bill Pay activity.

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Q: How far back can I view historical payments?

A: At least two years of payment history can be viewed online. The Bill Pay processor maintains payment history for up to seven years.

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Q: How quickly is Bill Pay updated when a new payee is added or when a payment account number is changed?

A: When you update payee information, the new information is available immediately.

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Q: Can I add more then one checking account to my Online Bill Payment?

A: Yes, if you would like to add additional accounts to your Online Bill Payment, the request can be made at your local branch office.

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Q: When is Bill Pay available?

A: You may schedule payments 24 hours a day, seven days a week.

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Q: How are Bill Pay transactions reflected on my checking account?

A: All Bill Pay transactions are reflected as an ACH debit on the account statement.

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Q: How do I add new payees?

A: As with all common tasks, you may add a payee from the Make Payments landing page.

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Q: How do I search for a payee?

A: You may search for a payee from the Make Payments landing page.

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Q: Can I sort my list of payees?

A: Payees are automatically sorted and then displayed alphabetically starting from the top of the page.

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Q: How do I delete a payee?

A: Pending payments must be deleted before a payee can be deleted.

To delete a payee:

  1. From the list of people and businesses you pay on the Make Payments page, click the appropriate name.
    Result: A window with a listing of tasks appears.
  2. Click the View/Change payee details link.
    Result: The Payee Details page appears.
  3. From the Other Tasks section on the Make Payments page, click the Delete Payee link.
    Result: The Delete Payee page appears.
  4. Review the information on this page to ensure that this is the payee that you want to delete and then click Delete payee.
    Result: A confirmation page appears displaying the details for the payee you just deleted.

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Q: How do I change a payee's information?

A: Only the nickname, phone number and account number may be edited once a payee is set up.

To edit these items:

To get started, please identify the payee for which you would like to change information.

  1. From the list of people and businesses you pay on the Make Payments page, click the appropriate name.
    Result: A window with a listing of tasks appears.
  2. Click the View/Change payee details link.
    Result: The Payee Details page appears.
  3. Within the payee information section, click the Change payee link
    Result: The Edit Payee page appears.
  4. Make the required changes and click save changes.

    Note: You cannot change address information if you are receiving e-bills or if this is a consolidated payee. A consolidated payee is an organization, which provides us with a preferred address to which payments should be sent. This address may be different than the address originally entered, which is displayed online.

    Result: A confirmation page appears that details your payee information changes.

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Q: If I receive an error message while scheduling payments, how can I be sure the payments are actually scheduled?

A: To schedule recurring payments:

To get started, please identify the payee for which you would like to set a payment option.

  1. From the list of people and businesses you pay on the Make Payments page, click the appropriate name.
    Result: A window with a listing of tasks appears.
  2. Click Change payment options.
    Result: The Set Payment Options page appears.
  3. Enter the required information.
  4. Click Save changes.

    Result: A confirmation page appears that lists the payment options for this payee.

    Note: Entering payment data into any field causes the associated payment type to be selected. For example, selecting Monday from the drop-down box in the weekly field will cause the recurring payment radio button to be selected. Likewise, entering a date into the single payment date field causes the single payment radio button to be selected. This is done to provide visual feedback to the user of what type of payment has been selected.

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Q: How do I schedule recurring payments?

A: Recurring payments cannot be skipped, only deleted.

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Q: How do I delete a recurring payment?

A: CAUTION, deleting a recurring payment deletes all pending payments associated with that recurring payment.

To delete a payment:

To get started, please determine the automatic payment that you would like to cancel.

  1. From the list of people and businesses you pay on the Make Payments page, click the appropriate name.
    Result: A window with a listing of tasks appears.
  2. Click the View/Change payee details link.
    Result: The Payee Details page appears.
  3. Within the Automatic Payments section, click the Change options link.
    Result: The Set Payment Options page appears.
  4. From the Payment option field, select "Pay manually."
  5. Click Save changes.
    Result: A confirmation page appears summarizing this change.

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Q: What happens if sufficient funds (Non-sufficient funds or NSF) are not available in the account used for Bill Pay?

A: If a 'non-sufficient funds' condition exists, the debit will be returned via banking channels. The ACH return will prompt the system to block your bill payment account, preventing you from making more bill payments until the NSF condition is resolved. Any future dated recurring payments scheduled for release during the time the account is blocked will not be sent.

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Q: Can I use Bill Pay internationally?

A: Bill Pay provides you with peace-of-mind when you are traveling for an extended period of time. If you have Internet access with a secure browser, you may pay your bills while out of the country. Payments may only be made to payees within the fifty United States and territories.

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Q: Can I pay bills to payees outside the U.S.?

A: No. Payments cannot be made to Payees outside the U.S.

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Q: When are funds debited from my checking account?

A: On the process date, the Bill Payment processor generates an ACH debit (in the amount of the bill payment) to your checking account. Your checking account will be debited two banking business days later.

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Q: What do payees actually receive?

A: Electronic payees receive payment information in an electronic format that credits their account. Non-electronic merchants or individual payees receive a laser-printed paper check sent through the U.S. Postal Service.

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Q: When may bill payments be scheduled for processing?

A: The Bill Payment processor processes payments on all days excluding Sundays and Federal Reserve Board recognized holidays. In cases where a payment gets scheduled on a Sunday (this can potentially happen on a recurring payment), the payment is processed on the day before (Saturday). If you happen to be setting up the payment on this particular Saturday, the bill payment will be processed on the next banking business day. Also, please note that weekly recurring payments may not be scheduled on Saturdays.

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Q: Who can be paid using the Bill Pay user interface?

A: Anyone in the fifty United States and territories who can accept a check, with the exception of tax payments (such as federal, state and local), court-directed payments (such as alimony and child support) and any other government related payments.

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Q: What is the lead-time for processing payments?

A: The payee will be in receipt of payment within three (3) banking business days for an electronic payee and five (5) banking business days if the payee is paid by check.

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Q: Is there a limit on the dollar amount of each payment?

A: The Bill Pay processor has a payment cap of $ 9999.00. The Bill Pay user interface limits the entry of payment amounts greater than this amount.

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Q: How do I place a 'stop payment' on a bill payment?

A: A payment may be edited or deleted anytime before the payment is processed. For stop payment requests initiated after processing, you must contact Investors Bank customer service 1-800-252-8119 x42444.

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Q: What if my account information is incorrect?

A: To change your address and phone number, you must contact a staff member of Investors Bank and we will correct your information.

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Q: If I move, do I need to change my address in Bill Pay?

A: Yes. When making a payment through Bill Pay, it's important that your current address is always on file. That way, the company or person you're paying has the correct contact information. If an address change is needed, you may change it within Bill Pay.  Also be sure to update the address in a branch.

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Q: How do I close my Bill Pay account?

A: To close your account, please visit your local branch office, as Investors Savings requires your signature to terminate service.

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Q: If I don't use Bill Pay for a certain amount of time, will my Bill Pay account be deactivated?

A: Yes. In order to keep your Bill Pay account active, you must pay at least one bill per 180 days However, you can always enroll in this service again at any time.

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Intuit Quicken™ and Microsoft Money™ Web Connect

Q: Can I download my Investors account information into my Intuit Quicken™ or Microsoft Money™ personal finance software? Which versions?

A: Yes. You may download your account information into:

For a Personal Account:

  • MS Money (OFX)
  • Quicken 99 and Later (QIF)
  • Quicken Financial Exchange (QFX)
  • Comma-Separated Variables ( CSV)

For a Business Account:

  • Money (OFX)
  • Webconnect for QuickBooks
  • QuickBooks
  • Quicken/Money version 2004 and prior
  • Comma-delimited
  • HTML

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Q: What if my account information is incorrect?

A: To change your address and phone number, you must contact a staff member of Investors Bank and we will correct your information.

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Q: If I move, do I need to change my address in Bill Pay?

A: Yes. When making a payment through Bill Pay, it's important that your current address is always on file. That way, the company or person you're paying has the correct contact information. You can change your address in Bill Pay by logging onto your Online Banking account, clicking on the forms tab and filling out the Address Change form or contact a Member Services Specialist at 732-380-3600.

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ACH Payments

Q: What is an ACH?

A: ACH (Automated Clearing House) stands for a batch-forward electronic funds transfer system governed by the NACHA (National Automated Clearing House Association) Operating Rules which provide for the interbank clearing of electronic payments for participating depository financial institutions. The Federal Reserve and Electronic Payments Network act as ACH Operators, central clearing facilities through which financial institutions transmit or receive ACH entries.

ACH payments include:

  • Direct deposit of payroll, Social Security and other government benefits, and tax refunds
  • Direct payment of consumer bills such as mortgages, loans, utility bills and insurance premiums
  • Business-to-business payments
  • E-checks
  • E-commerce payments
  • Federal, state and local tax payments

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Q: What do I need to supply a company/employer to set-up a direct deposit or direct payment to my account with Investors?

A: Typically the company/employer will supply you with an authorization form and request your bank account number and ABA Transit Routing Number. If you are authorizing a credit or debit to your checking account the company will ask for a voided copy of your check so they can obtain your account number and ABA Transit Routing Number directly. If you want them to credit your savings account number, advise them it is a savings account and supply your savings account number found on your statement or passbook and our ABA Transit Routing Number 221272031. Investors does not process electronic debits to passbook accounts.

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Q: What information is required when setting up ACH Origination with Investors?

A: ACH Originations is only offered to Investors' business customers who must undergo a credit underwriting analysis to establish credit/debit exposure limit(s) for ACH service. Please visit your local Investors branch for additional information and forms.

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Wire Transfers

Q: How do I perform a Wire Transfers?

A: Outgoing Wire Transfers can be initiated online through Investors Business Online SM Banking (after signing up for the Service) or in person at your Investors branch.

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Q: What information will I need when requesting a Wire Transfer?

A: Wire transfers can only be initiated for an existing Investors customer and processed through an existing Investors' deposit account with collected funds to cover the wire. You will need the crediting party's Account Number, their Bank Name and ABA Routing Number and can include reference information for the payment such as an invoice number.

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Foreign Currency Exchange

Q: Can I exchange foreign currency at Investors? If so, what currency is available?

A: Yes, Investors does buy and sell foreign currency. Contact your local branch for specific currency information.

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Savings Secured Loans

Q: What is an Account Loan?

A: This is an Investors product where you borrow money from yourself using one of your savings accounts or certificate of deposit as collateral.

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Q: How much can I borrow for an Account Loan?

A: You can borrow up to 75% of the available funds in the account with a rate of 3% above the collateral account. Minimum loan is 1,000.00.

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FDIC Insurance and Regulator Information

Q: Are my accounts FDIC insured?

A: Of Course! Investors Bank accounts are all FDIC insured up to $250,000. For more details on what this means, check the FDIC website.

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Q: Who is Investors' federal regulator, and who can I contact if I have any complaints?

A: Investors is regulated by the Federal Deposit Insurance Corporation (FDIC) and the Consumer Financial Protection Bureau (CFPB).  They can be contacted at:

FDIC Consumer Response Center
1100 Wlnaut Street, Box #11
Kansas City, MO 64106
FDIC.gov

CFPB
PO Box 4503
Iowa City, IA 52244
ConsumerFinance.gov
 

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Address Change

Q: How do I change my address with Investors Bank?

A: There are two different ways you can change your address with us:

  1. In person at a branch (just bring photo ID with signature)
  2. Inside Investors' OnlineSM Banking Service in the Secure Forms section

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Online Banking

Personal/Small Business

Commercial Banking

Contact Us

  • Email Us  Email
  • Chat  Call 855-iBank4U
  • Visit
  • Mail
    Investors Bank
    Corporate Office
    101 JFK Parkway
    Short Hills, NJ 07078
 
Member FDIC
Equal Housing Lender Equal Housing Lender
© 2014 Investors Bank. Investors Bank name and the weave logo are registered trademarks. ® 2011 Investors Bank. All rights reserved.
Mortgage loans provided by Investors Home Mortgage, a wholly-owned subsidiary of Investors Bank, NMLS # 60061.