How Investors Bank is Helping
Investors Bank is here for our customers and will continue to provide solutions to meet their financial needs and the needs of the communities we serve. On this page you’ll find information on how we’re helping with financial relief during the COVID-19 pandemic. There is also information on additional types of relief available from third parties.
SBA Paycheck Protection Program
The Paycheck Protection Program provides small businesses with funds to pay up to 8 weeks of payroll costs including benefits. A portion of the funds can also be used to pay interest on mortgages, rent, and utilities. The SBA allocated $659 billion for the Paycheck Protection Program. Currently, we are not accepting new applications for the PPP program.
Whether you received a PPP loan from Investors Bank or another financial institution, it is important that you follow the SBA guidance if you are going to seek forgiveness for your loan. That guidance states:
- The loan may only be used for permitted purposes of which:
- At least 75% of the loan proceeds must be used to cover payroll costs over the 8-week period after your loan has funded.
- Up to 25% of the loan may be used for other permitted purposes including qualifying mortgage interest, rent, and utility costs over the 8-week period after your loan has funded.
- The number of employees and their compensation levels must be maintained as measured against prior periods described by the guidance.
You should consult with your accountant/financial advisor or attorney to ensure you understand the program’s requirements. This continues to be a rapidly evolving situation. Refer to the Treasury’s Assistance for Small Business and Small Business Administration websites for up-to-date information.
Please see the SBA Paycheck Protection Program Loans FAQ document for additional FAQs.
Residential Mortgage Relief
Investors Bank will defer residential mortgage payments for up to 90 days for those experiencing hardship as a result of the COVID-19 pandemic.
Click here to begin the application process
If you prefer to speak with a NICE team representative to request assistance, please call 855.422.6548. We are doing our best to answer calls, but due to high call volume during this time, our wait times for customer assistance are longer than usual.
We thank you for your patience.
If you have already applied for forbearance on your mortgage, no further action is needed at this time. Investors will contact you to discuss your options before your initial 90-day forbearance expires.
If you are enrolled in this program, you will not be charged any late fees and your accounts will not be reported as delinquent during that time. If, after the initial 90 days, your hardship has still not been resolved, we will continue to work with you.
ATM Fees, Penalties, and Fees Waivers
We are waiving our ATM fees, CD penalties, and increasing our courtesy waivers for charges such as monthly maintenance and overdrafts.
Additional Types of Relief Available from Third Parties
Direct payment to tax payers
As part of the CARES Act, the IRS is distributing Economic Impact Payments (stimulus checks). Please visit the IRS’s Economic Impact Payments web page for additional information.
Expanded Unemployment Assistance
- Eligibility expanded to include self-employed, independent contractors / gig economy workers, nonprofit employees and others
- Amount increased by $600 weekly
- Duration extended an additional 13 weeks beyond the existing 26-week maximum
Contact your state unemployment office directly. Contact information can be found on the U.S. Department of Labor Website
Student loan assistance
All payments for federal student loans (Direct and FFELP) are deferred through September 30, 2020. Contact your student loan servicer to discuss eligibility and options.
Retirement savings access assistance
The federal government is waving penalties and making other accommodations for those who need to access retirement savings early. To learn more about your options and how we might help, please schedule an appointment .