Zelle for Your Business FAQ

Zelle is a fast, safe and easy way for small businesses to send, request, and receive money directly between eligible bank accounts in the U.S.¹ If your customers use Zelle within their mobile banking app, they can send payments directly to your Investors bank account with just your email address or U.S. mobile number. With Zelle, payments typically arrive within minutes¹ between enrolled users.

You can send, request, or receive money with Zelle. To get started, log into Investors online banking or mobile app and select “Send Money with Zelle^®”. Enter your email address or U.S. mobile number, receive a one-time verification code, enter it, accept terms and conditions, and you’re ready to start sending and receiving with Zelle. Please note, If you have a personal AND a Small Business login, your Zelle limits may differ depending on which profile you use to login.

When you use Zelle with a small business account, you can send money to other small businesses that bank with a financial institution that offers Zelle to small businesses. You can also send to consumers that have access to Zelle through their mobile banking app. At this time, we don’t support sending to (or receiving from) consumers that are only enrolled in the Zelle app.

If the small business or consumer you send money to has already enrolled with Zelle through their bank’s mobile app, the money is sent directly to their bank account and cannot be canceled. It’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money. 

You can receive payments from consumers using Zelle through their bank’s mobile app. You can also receive payments from other small businesses if their financial institution offers Zelle to small businesses. At this time, you’re not able to receive payments from consumers that are only enrolled in the Zelle app.

Once you’re enrolled with Zelle, money you receive is typically available within minutes.

First, you should enroll your email address or U.S. mobile number with Zelle through your mobile banking app and associate it with your small business banking account. Second, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle right from their banking app. You don’t need to share any sensitive account details; they can send you money by using your enrolled email address or U.S. mobile number to identify you. After the consumer sends you payment with Zelle, you will receive your money directly into your enrolled bank account.

You can also request payments directly through your mobile banking app by clicking “Send Money with Zelle^®,” selecting “Request,” entering your customer’s email address or U.S. mobile number, confirming the recipient is correct (make sure you’ve entered the correct email address or U.S. mobile number of the person or business you want to request payment from) and tapping “request”.
 
If your customer is using Zelle through their bank’s mobile app, they’ll be able to pay you with Zelle. You’ll receive a payment notification once your customer has sent you money in response to your request. If your customer is enrolled in the Zelle app, they will not be able to send you money with Zelle, and you should arrange for a different payment method.

There are a few ways you can encourage your customers to pay you with Zelle.

• Tell customers verbally that you accept payments with Zelle, and that they can easily send you money right from their banking app.
• Include it on an invoice. We recommend adding “I accept payments with Zelle^®” or “Pay me with Zelle^®”.
• Use Zelle to request money² from your customers (which will send them a notification telling them you’ve requested payment with Zelle).
• Add pre-approved Zelle content to your business website: zellepay.com/smallbusiness-toolkit.

 
Please note, you’ll only be able to receive payments from consumers using Zelle through their financial institution’s mobile banking app. You will not be able to receive payments from consumers enrolled in the Zelle app. 

To request money with Zelle, select “Send Money with Zelle^®” in your mobile banking app, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”.²

Neither Investors Bank nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

No, Investors Bank does not charge a fee to use Zelle with a small business account.

Whether you use Zelle with a business account or a consumer account, Zelle uses the same network to initiate payments to small businesses and consumers. Consumers that are already enrolled with Zelle through their mobile banking app don’t need to do anything different to send money to a small business – they use the existing Zelle experience they already know and trust within their bank’s mobile app. However, the experience is slightly different for small businesses², as small businesses cannot currently send payments to or receive payments from consumers that are only enrolled in the Zelle app.

Read the updated terms and conditions that were provided by Investors Bank.

To get started, log into Investors online banking or mobile app. To enroll a small business bank account with Zelle, you must use a different U.S. mobile number or email address than the one you used to enroll your personal bank account with Zelle. For example, crystal@email.com would be connected to your personal checking account, and 555-555-1234 would be connected to your small business bank account.

No, Zelle does not integrate directly with accounting software at this time. However, since Zelle is connected to your bank account, you are able to see all Zelle transactions in your online banking transaction records. If your bank account transactions feed into accounting software, you will see the Zelle transactions.

If you have a Small Business Checking or Money Market account at Investors you are eligible to use Zelle.

Please call Investors Bank NICE team at 855-422-6548 so we can help you.

You can only cancel a payment if the small business or consumer you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”
 
If you send money to a small business or consumer that has already enrolled with Zelle through their bank or credit union’s mobile app, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money. 
 
If you try to send money to a consumer that is only enrolled in the Zelle app, the payment won’t go through and a message will pop-up to let you know the payment cannot be completed. With small business accounts, Zelle does not currently support sending money to users enrolled in the Zelle app.  
 
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call us at 855-422-6548 so we can help you.

Yes, there are limits to how much you can send. View and verify your Zelle limit on the Investors Mobile App by following these steps:
 
Click Send Money with Zelle® on the mobile app.
Click Send/Request/Split
Select the recipient from your existing contacts or add a new contact.
Select “Limits” in the upper right-hand corner and your Zelle limits will display.
 
If you have multiple logins, your Zelle limits may differ depending on which profile you use to login.
 
Customer increase requests for Zelle will take effect after approval is received. Please contact your Relationship Manager for details or the Investors Bank NICE team at 855-422-6548.

No, we do not have limits on the number of transactions you can send or receive with Zelle.