Debit, ATM, and Credit Cards are a popular target for criminals, and many times the crime does not involve the physical loss of your card. Follow these tips to help protect your cards from fraud.
Protect your cards and card numbers
Report lost or stolen cards immediately. Make photocopies of the front and back of all your cards and store them in a secure place in case your wallet is lost or stolen. Be sure to sign the signature panel on the back of your card. Always take your receipts (even after an incomplete ATM transaction) and securely destroy them when they are no longer needed. Tear or shred expired cards and cancel and destroy all unused cards. Never include your card number in an email.
Keep your Personal Identification Number (PIN) secure
Avoid using numbers that are easily identified with your personal identity, such as birth date, phone number, etc. Memorize your PIN, do not write it on your card or store it in your wallet. Also, do not share it with anyone or reveal it over the phone.
Conduct your ATM transactions privately
Make sure no one watches you enter your PIN. Shield the ATM keypad during the transaction to prevent a camera or remote reader from recording your PIN and card numbers.
Be alert for “skimmers"
Do not swipe your card in machines that claim to clean, re-magnetize or renew your card. If the machine looks like it has been tampered with, re-manufactured or has any loose parts, don’t use it. This machine could be a “skimmer” which is used to copy identifying information from the magnetic strip on your card.
For your personal safety, always pay attention to your surroundings
Make sure the ATM is in a well-lit location. If the ATM is enclosed in an area that has a door, make sure that it is secured. If you leave your car and walk to the ATM, lock your car. If you use a drive-up ATM, be sure to roll up passenger windows and lock your car doors. Once your transaction is complete, put your cash, card and receipt away and leave the premises. It is best to count your money later when you are not in a public location.
Monitor your debit and credit card accounts frequently to ensure there are no unauthorized transactions
If something doesn’t seem right, contact us to discuss it. For your added knowledge and control, Investors Bank provides account alerts within Personal Online Banking and the CardValet mobile app for Investors Bank ATM and Debit cards, which allows you to set limits and turn off your card.
Be careful when shopping online
Before you submit your card number online, make sure that the site you are visiting is reputable and secure (“https” in the URL is an indication of encryption).
Check your credit report at least annually
You are entitled to one free credit report annually from each of the three major credit bureaus. Cyber-security experts advise that you get a free report from a different agency every four months. Doing so will allow you to monitor your personal online security all year long. To order your free credit report, go to the only authorized source or call 1-877-322-8228.
For more information, see our Additional Resources.