Helpful Guides for Commercial Online Banking Training Resources To suit your preferred learning style, we have provided multiple training materials to introduce you to the changes as you migrate to Commercial Online Banking, helping you use the new capabilities effectively and efficiently. Below you will find user guides and how-to videos. In addition, we have added Frequently Asked Questions for your reference. User Guides User guides provide a deeper level of detail and are a convenient reference to have handy as you work with the new platform. ACH File Import – Use a NACHA-formatted file within Commercial Online Banking for ACH processing. ACH File Import Quick Reference ACH Payments – Guide for creating ACH payments within Commercial Online Banking. ACH Payment Quick Reference Alerts Center - This widget configures the system to automatically send alerts when certain conditions occur. Commercial Online Banking Alerts Center Balance and Transaction Reporting – Receive the information you need based on your accounting preferences for reviewing account details. Balance & Transaction Reporting Quick Reference Basic Navigation Guide – This document will help get you started with Commercial Online Banking. Commercial Online Banking Basic Navigation Domestic Wire Payments – Helpful guide for establishing wire payments. Domestic Wire Payments Quick Reference Fraud and Risk Management - This function allows you to monitor your checks, upload files and review and decision transaction. Fraud-Risk Management Quick Reference Recurring Payments and Transfers – This feature allows you to establish recurring activity. Recurring Payments and Transfers Reports Management – Predefined reports for your banking needs. Reports Management Quick Reference Stop Payment – How to process stop payment requests within Commercial Online Banking. Stop Payments Quick Reference Transaction Reporting – Quickly receive the information you’re looking for in these easy to build reports. Transaction Reporting Quick Reference Transfer Management - Ability to create account to account transfers with various options. Transfer Management Quick Reference User Administration Quick Reference Guide – Establishing Additional Users. User Administration Quick Reference How-To Videos The following videos will introduce you to and help you familiarize yourself with key features and functions of the new platform. Please check back frequently as new videos are continually loaded. Accessing the system for the first time Creating an ACH template Importing a NACHA file for processing Transfer accounts Processing a Wire Transfer Processing an Account Transfer Creating an Alert Exporting Information from the system Customizing List View through Display Adding and Managing Widgets Through Display Managing User Permissions Creating individual check issues and voids Creating New Contacts Placing a Stop Payment Importing Positive Pay Issue